Your order will be processed within 1 business day after purchase. Once it has been dispatched, shipping takes between 5–12 business days depending on your location.

As soon as your order is on its way, you’ll receive a confirmation email with tracking information so you can follow your delivery every step of the journey.

During busier periods, such as new collection launches or seasonal peaks, delivery times may occasionally take a little longer as we experience higher demand. We always do our best to ensure every order arrives as smoothly and quickly as possible.

We’ve made finding your perfect fit easy. Every dress has a Fit Quiz directly on the product page, where you can answer a few quick questions about your measurements and preferred fit. It will recommend the size that’s right for you, so you can order with confidence.

If you’re still unsure or have any questions about the fit of a specific dress, our customer care team is always happy to help at support@verlainehouse.com

We want you to feel completely confident when ordering from Verlaine House. If your dress isn’t quite right, you can request a return within 14 days of receiving your order, provided the item is unworn, unwashed, and in its original condition with all tags attached.

To start a return, simply contact our customer care team with your order number and reason for the return. Once your return has been received and inspected, your refund will be processed to your original payment method. Please note that return shipping costs are pad by the customer.

We want every order to arrive exactly as expected. If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@verlainehouse.com as soon as possible with your order number and a photo of the issue.

Our customer care team will review your request and make sure we find the right solution for you. We’ll never leave you to figure it out on your own.

Our customer care team is always happy to help with any questions you may have before or after placing your order. Whether you need help choosing a size, have a question about your order, or simply want to know more about one of our dresses, you can reach us at support@verlainehouse.com.

We’ll always do our best to get back to you as quickly as possible and make sure you feel confident shopping with Verlaine House.

No. The price you see at checkout is the final price you pay. All applicable taxes, customs duties, and import fees are already included, so there are no unexpected charges when your order arrives.

What you see is what you pay. no hidden fees, no surprises.